complimentary shipping on orders over $200 - complimentary exchanges on your first order

Returns & Exchanges

Henry Dean Returns and Exchanges Policy

If you are not completely satisfied with your purchase, just send it back to us in the same condition that we sent it to you with the tags still on, following the procedure below, and we will refund your money minus any applicable shipping charges.  Please see the instructions below on how the process works.

 

Items that are embroidered in any fashion are not eligible for return or exchange.

 

Please follow the procedure below.

 

There is a 60 day time limit on returns.

 

You must initiate a request for a return authorization number within 60 days of your order ship date, and we must receive your return within 14 days of issuing you an RA#.

 

If your order was eligible for free standard shipping when you placed your order, and you return items from that order that reduces your order total below the amount necessary for free standard shipping, your refund will be reduced by the shipping charge that you would have paid on your original order.

 

Customers are responsible for all shipping charges for exchanges and returns, excluding your first order with us.

 

Items that are customized in any way are not returnable or exchangeable.

 

International customers are responsible for all shipping and customs charges for any and all returns and exchanges.

 

Here's where to start.

 

If you created an account when you placed your order... - To initiate a return or exchange, please log into your account by clicking here. Once you log into your account, click the "Returns" link to view the orders that have items on them that are eligible for return or exchange based on our policies below.  Follow the steps from there to choose the items that you would like to return or exchange, the reason for the return/exchange and how you would like your exchange handled, if applicable.

 

You will then receive an email to the email address on your account with the newly created RA# and return instructions. Please ensure that the email address info@henrydean.com is added to your safe list so that you receive important emails from us concerning your return/exchange.

 

If you didn't create an account when you placed your order... - You will have to submit your request via our online Return and Exchanges Request Form by clicking here. Once we receive your submitted form, we will email you an RA# with instructions on what to do next. Please ensure that the email address info@henrydean.com is added to your safe list so that you receive important emails from us concerning your return/exchange.

 

There is no restocking fee. Our returns address is Henry Dean Brand, Attn: RETURNS, 6200 North Dale Mabry Hwy, Tampa, FL 33614. Print a copy of the e-mail that we send back to you with your RA# and put it in the box with your return.

 

If you are returning or exchanging shoes or clothing, they must not have been worn outside on the grass or dirt or show any signs of wear.

 

The only way that we can accept items for return or exchange is if they are still in brand new condition with the tags still on.  If you want to exchange a product for a different size or color, you will be chargedd any applicable shipping charges, excluding your first order with ut.

 

We will do everything possible to make your buying experience a fantastic one!